Meralco’s passion for service
extends to a jointly formed program with LGUs to fast-track the energization of
homes and businesses.
“The
process of securing a CFEI is now better and faster. It took much longer
before.”
Jamalia
Alawiya, a resident of Manila, previously struggled in filing her CFEI. But
with electronic CFEI or eCFEI, she notes the marked improvement in the overall
process. (“Mas maigi at mabilis na ang pagkuha ng CFEI, hindi katulad noon na
matagal.”)
What is the eCFEI and what’s in
it for you?
The
Certificate of Final Electrical Inspection (CFEI) is a necessary document
issued by your local government unit (LGU), which should be submitted to
Meralco to ensure that electrical wirings were inspected and found to be
compliant with the provisions of the Philippine Electrical Code and other
applicable government rules and regulations.
To
secure this, you would need to make multiple trips to your LGU, something that
could be considered risky during a pandemic.
To
help ease the burden of its customers, Meralco established a partnership with
LGUs to expedite the processes through the electronic Certification of Final
Electrical Inspection (eCFEI), a program that allows for the electronic
transmission of approved CFEIs from LGUs to Meralco.
LGUs
email the list of approved CFEIs and upon confirmation, Meralco notifies the
customers that their CFEI has been approved.
Thus,
trips to both city hall and Meralco Business Center (BC) are minimized and you
get the lights on faster with less waiting time and contact with people.
The
eCFEI program is one of Meralco’s initiatives to streamline the process of
getting electricity to its customers, and this effort supports improving the
Philippines’ ranking in the World Bank’s Ease of Doing Business Annual Report.
And
because the digital process has less room for intervention, the eCFEI program
has also had a surprise side effect: the reduction of falsified permits and
CFEIs.
“Now,
we have an organized [process for] monitoring issued CFEIs, and we can easily
detect falsified permits or certificates,” explains Engr. Marco Del Rosario, a
supervisor at the Office of the Building Official in San Juan City.
Sparking Bayanihan
eCFEI
is currently being implemented in 27 LGUs (Central Area: Antipolo, Binangonan,
Cainta, Manila, Pasay, Pasig, and San Juan; North Area: Caloocan, Calumpit,
Malolos, Navotas, and Quezon City; South Area: Alaminos, Bacoor, Batangas,
Calamba, Carmona, Dasmarinas, Imus, Las Piñas, Liliw, Naic, Parañaque, San
Pedro, Silang, Sta. Rosa, and Tiaong), and the results have been very
encouraging.
In
the municipality of Tiaong in Quezon, for example, over 600 eCFEIs have been
processed since May 5, 2021. This is more than 50% of CFEIs released in the
same period in 2019 (285) and 2020 (229), and this has played a major role in
maintaining social distancing in the area.
“During
this global pandemic, it is important to minimize face-to-face transactions,”
says Hon. Mayor Ramon Abad Preza of Tiaong. “That is why the Municipality of
Tiaong, Quezon supports the eCFEI Program of Meralco to promote and protect
[our] health and safety.”
The
success of the eCFEI program has also led to more cities and municipalities
being eager to participate. The One Meralco Foundation (OMF) has also donated
computers and scanners to selected LGUs to help in their shift to the digital
process. To date, OMF has provided 18 pieces of equipment to 9 LGUs for the
eCFEI program.
Service applications on Meralco
Online
Aside
from the eCFEI, Meralco had already been pushing initiatives to digitalize its processes
prior to the pandemic.
Since
2018, customers have been able to request their Service Applications (SA)
through Meralco Online (MO), the company’s online services portal. The
capability was introduced to help manage the volume of customers that visit
BCs, encouraging them to use Meralco’s digital channels for initial contact.
In
2020 alone, 121,950 SAs lodged via MO were fulfilled and submitted. Compared to
88,697 SAs filed as of mid-2021, that’s a 45% increase in SAs processed through
MO or equivalent to 200,000 homes and businesses that were able to apply for
electrical connections without having to line up in a crowd.
Meralco
is continuously improving SA through MO, with a vision to create an end-to-end
online service application process.
A truly digital energization
journey
“The
eCFEIs and online SA demonstrate Meralco’s passion for service, to make the
customer’s electrification journey truly digital, while being simple, fast, and
convenient. Both can be accessed at any time, from any place with internet
access. More service innovations are in the pipeline,” promises Ferdinand O.
Geluz, First Vice President – Customer Retail Services and Chief Commercial
Officer of Meralco.
#ServiceWithPassion
For concerns you may reach us
through the following channels: residential hotline 16211, business hotline
16210, email: customercare@meralco.com.ph. For businesses, you may also contact your
Relationship Manager or Biz Partner Manager.
Wow nice naman nito ni meralco kahit sino Talaga matutuwa kapag nabasa itong blog na shinare mo mommy A
ReplyDeleteWe are not under Meralco Po pero nakakagalak Naman Po itong ginawa nila para sa mga gustong magtayo Ng bahay o business ☺️☺️
ReplyDelete